FAQ

FAQ

Application TeamPulse
  • How do I edit a one-time, recurring event or match?

    To edit an event, you must first be admin from the team. In addition, when an event is modified, your members will automatically receive a notification to prevent them.
    Click the "Events" tab (Screenshot 1).
    Click on the icon of the three points " ... »From the event that you want to edit (Screenshot 2).
    Then" Change Recurrences "for a recurring event (Screenshot 3).
    You will arrive in the modification screen of the event. Click the "Validate" button once the changes are made (Screenshot 4).

  • How do I delete a one-time event, recurring event, or match?

    To delete an event, you must first be admin from the team. In addition, when an event is removed, your members will automatically receive a notification to prevent them.
    Click the "Events" tab (Screenshot 1).
    Click on the three-point icon " ... »From the event that you want to delete (Screenshot 2).
    Then" Delete Recurrences "for a recurring event (Screenshot 3).
    You can delete the desired event by clicking on" Delete "(Screenshot 4).

  • How do I manually send a reminder notification for a one-time, recurring event or match ?

    To send a reminder notification manually, you must first be admin from the team.
    Click the "Events" tab (Screenshot 1).
    Click on the icon of the three points "..." of the event for which you want to send a callback notification (Screenshot 2).
    Select "Send a callback" (Screenshot 3).
    A reminder notification will be automatically sent to the event participants who still have not answered their presence.

  • How do I cancel a recurring event?

    Note: Only recurring events can be canceled. Punctual events or games can only be deleted. You can then publish a message in the cloakroom of the team to explain to your players the reason for this deletion.

    To cancel a recurring event, you must first be admin of the team. In addition, when an event is canceled, your members will automatically receive a notification to prevent them.
    Click the "Events" tab (Screenshot 1).
    Click on the three-point icon " ... »From the event that you want to cancel (Screenshot 2).
    You can now click on" Cancel this event ".
    To finally" validate "the cancellation of this event recurring (Screenshot 4).

  • How do I leave a team?

    Note: If you are the last team member, the team will be automatically deleted at the time of your departure. In addition, if you leave your team, the Team Admins will automatically receive a notification to prevent them.

    To exit a team, click on the "Team" tab.
    Then "Leave the team" (Screenshot 2).
    To finalize your team's output, You only have to click on "Exit" (Screenshot 3).

  • How to delete a player, spectator or a team admin?

    Note: To delete a player, a spectator or another admin of a team, you must first be admin from the team. In addition, the deleted member will automatically receive a notification to prevent it.

    Start by clicking on the "Members" tab.
    Select the player's player, the viewer or the admin concerned by the removal (Screenshot 2).
    Click on The icon of the three points "..." of the player, the viewer or the admin that you want to delete from the team (Screenshot 3).
    Then click on "Delete the team member" or on «Deleting the Team Admin» (Screenshot 4).
    You can validate the operation by clicking on the "Delete" button (Screenshot 5).

  • How do I pass an admin player of the team?

    To pass a player admin player, it is necessary to be admin's yourself. In addition, the named admin will automatically receive a notification to prevent it.
    Start Clicking on the "Members" tab (Screenshot 1).
    Select the member's card you want to name admin ( Screenshot 2).
    Click on the icon of the three points "..." (Screenshot 3).
    Click "Pass the member in admin" (Screenshot 4).

  • How do I remove the rights of an admin?

    To remove admin rights, it is necessary to be admin's yourself. In addition, the admin duties will automatically receive a notification to prevent it.
    Start Clicking on the "Members" tab (Screenshot 1).
    Select the map of The admin concerned by the removal of admin rights (Screenshot 2).
    Click on the icon of the three points "..." (Screenshot 3).
    Click "Remove Admin Rights" (Screenshot 4 ).

  • How can we no longer be a team admin?

    Note: To be able to withdraw the admin rights, it must be that another admin is present in the team. If this is not the case, you must first name another admin before removing the rights.

    To no longer be admin, you must first click on the "member" tab (Screenshot 1).
    Then, you must click on your own membership card (Screenshot 2).
    Then on the icon of the three points "..." (Screenshot 3).
    Finally click on the button "Do not be Admin" (Screenshot 4).

  • How to pass a player in a spectator profile?

    Note: When a player is named viewer, it is not counted in the event screens and no longer receives reminder notifications. However, he can always post and answer publications on the cloakroom of the team. This status is ideal for parents or friends who follow the team for example.

    To pass a player in a spectator profile, you first need to be admin of the team.
    Start by clicking on the "Members" tab (Screenshot 1).
    Then, then, You need to click on the team's member map that you want to go into a spectator profile (Screenshot 2).
    Then on the icon of the three points "..." (Screenshot 3).
    Finally Click on the "Skip to the Spectator" button (Screenshot 4).

  • How do I switch back a player to a member profile?

    To pass a player in a member profile, you have to be admin's yourself and the target player must be in the spectator profile.
    Start Click on the "Members" tab (Screenshot " 1).
    Then you have to click on the team's member map that you want to go into a member profile (Screenshot 2).
    Then on the icon of the three points "..." ( Screenshot 3).
    Finally click on the "Pass member as a player" button.

  • How do I change my team name, invitation code, sport, category, time zone or postcode?

    To change the team name, invitation code, sport, category, time zone or postal code, you need to be admin of the team first.
    Start start By clicking on the "Team" tab.
    Click "Edit Team".
    You can then make the desired changes by clicking each sublist and in editing detail (Screenshot 3).

  • How do I add or change my team logo?

    To change your team's logo, you first need to be admin of the team.
    Start with Click on the "Team" tab (Screenshot 1).
    Click on The logo of your team to import the image of your wish (Screenshot 2).

  • How do I change my surname, first name or email address?

    To change name, first name or email address, click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" to access the settings of the selected account (Screenshot 2).
    Click "Edit Profile" to access the modification screen (Screenshot 3).
    You can now change your name, first name or email address Before saving the desired changes (Screenshot 4).

    Note: If you have changed your email address and you need to reconnect to the application, it will be necessary to use this new email address with your usual password.

  • How do I change my password?

    To change your password, you must first click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" to access the selected account settings (Screenshot 2).
    Next, you need to click on the "Change password" button.
    All you have to do is enter your current password, define and confirm your new password before saving (Screenshot 4).

  • How do I reset my password when I have forgotten it and am logged out of the application?

    To reset your password, click on the "Connect" button on the home page (Screenshot 1).
    Click on "Forgot your password? (Screenshot 2).
    Enter your email address (active) corresponding to your account and press "Confirm" (Screenshot 3).
    You will receive an email that must allow you to reset your word from Passing by pressing: "Click on this link to reset your password".
    After clicking on the link, a second email will reach you with your new default password. It is mandatory to reconnect to the application with this new password.
    Once login, you will be able to modify yourself the password to put a more familiar if you wish (see question: question: question: "How to change your password?")

    Note: These emails may land in your spams so consider yourself a look if you do not get anything in your main box. Also, thank you for reporting these emails as non spam so that mailbox providers realize that it is important transactional emails and they have nothing to do in spam. Finally, if you still do not get anything, your email address may be erroneous (so unreachable by our server). In this case, please contact our support at support@teampulseapp.com and we will agree to correct your email address manually.

  • How do I add my profile picture?

    To add your profile picture, you must first click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" to access the selected account settings (Screenshot 2).
    Next, click on your profile image to import the image of your wish (Screenshot 3).

  • How do I link my initial account with Facebook?

    Note: To link your initial account with Facebook, you must first have logged in in a classic way, having returned an email and a password. So do not have used the connection with Facebook. Once your account is linked to Facebook you can either log in using your email /password or by using the login button with Facebook

    Start by opening your profile by clicking on your profile image at the top left (Screenshot 1).
    Click "Account Parameter" to access the selected account settings (Screenshot 2). Then you have to click on the button "Link your Facebook account" (Screenshot 3).

  • How do I delete a post?

    Note: Only the admin have the right to delete a publication other than theirs. For others, members or spectators, they can only delete their own publication. In addition, if you delete the publication of a member, the member will automatically receive a notification to prevent it.

    In the "Cloakroom" tab, click on the icon of the three points "..." of the publication that you want to delete (Screenshot 1).
    Then "Delete the publication" (Screenshot 2).
    You only have to confirm the removal (Screenshot 3).

  • How do I edit a post?

    Note: Even by being Admin, a user can not modify publications other than his own.

    In the "Cloakroom" tab, click on the icon of the three points "..." of the publication that you want to modify (Screenshot 1).
    Then "Edit the publication" (Screenshot 2).
    You just have to modify your publication before "publishing" again (Screenshot 3).

  • How do I copy a post?

    To copy a publication You must go to the "Cloakroom" tab, click on the icon of the three points "..." of the publication you want to copy (Screenshot 1).
    Then on "Copy" Copy The publication "(Screenshot 2).

  • How do I delete a comment in a post?

    Note: Only the admin have the right to delete a comment other than theirs. For others, members or spectators, they can only delete their own comment. In addition, if you delete a member's comment, the member will automatically receive a notification to prevent it.

    In the "Cloakroom" tab, click on the icon of the three points "..." of the comment you want to delete (Screenshot 1).
    Then "Delete the comment" (Screenshot 2). < /p>

  • How do I copy a comment from a post?

    To copy a comment in a publication, in the "Cloakroom" tab, click on the icon of the three points "..." of the comment you wish to copy (Screenshot 1).
    Then "Copy the comment "(Screenshot 2).

  • How do I add photos to a post?

    Start by creating a publication. For this in the "Cloakroom" tab, click on "Share with your team".
    You just have to click on the "Add Photos" button, choose your photo selection and add your text before «Publish» Using the button at the top right of your screen (Screenshot 2).
    You can choose up to 5 photos by publication

    Note: On Android The selection of multiple images is done in three steps. First tap the "Add Photos" button. Once in the screen to take a picture, slide your finger up the screen. Thus, you will access the phone library of the phone. Then, keep your finger pressed on an image to switch to multi-selection mode. Finally, touch the images you want to select.

  • How do I create or join another team?

    To create a team, you must click on the team image at the top left of your screen (Screenshot 1).
    Then "Create a team" (Screenshot 2).
    You only have to follow the indications.
    To join a team, you must click on the team image at the top left of your screen (Screenshot 3).
    Then "Join a team" (Screenshot 4).
    You just have to enter the code that an admin or teammate will have given you (Screenshot 5).

  • How to receive or not newsletters?

    Note: Our newsletters are not there to send you advertising but only to keep you informed about the improvements and updates that we carry on the application. It also happens that some newsletters are classified as spam. We invite you to check the sender (contact@teampulseapp.fr) before reporting the email as non-spam.

    To receive or not newsletters, you must first click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" to access the selected account settings (Screenshot 2).
    Then, simply check or uncheck the button "Allow the newsletter" (Screenshot 3).

  • How do you know if you have the latest version of the app?

    To check if you have the latest version of the application, you must first click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" To access the selected account settings (Screenshot 2).
    Next, you have to go to "Need help".
    You now have the possibility to consult your version of the Application and check if you are up to date with the latest version (Screenshot 4).
    If you are outdated, we invite you to download the latest version on the Google Play or on the App Store.

  • How do I add a recurring event?

    First of all to add a recurring event, you have to admin from the team.
    Place in the "Events" tab (Screenshot 1).
    Click on the logo in bottom right to add an event (Screenshot 2).
    Click "Add a recurring event" (Screenshot 3).
    You only have to enter information related to the recurring event and click on the "Validate" button (Screenshot 4).

  • How do I add a one-time event?

    First of all to add a punctual event, you have to be admin of the team.
    Place in the "Events" tab (Screenshot 1).
    Click on the logo in bottom right to add an event (Screenshot 2).
    Click "Add a punctual event" (Screenshot 3).
    You only have to enter information related to the punctual event and click on the "Validate" button (Screenshot 4).

  • How do I add a match?

    First of all to add a match, you have to be admin of the team.
    Place in the "Events" tab (Screenshot 1).
    Click on the logo at the bottom right to add a match (Screenshot 2).
    Click "Add a match".
    You just have to enter the information related to the match and click on the "Validate" button (Screenshot 4).

  • How do I make the composition and convocation for a match?

    To realize a match, you must first be admin from the team.
    Do you place in the "Events" tab and select the match concerned by the convocation (Screenshot 1 ).
    Click "Create a composition".
    You can click on the different players to select them with the corresponding numbers to their positions for the match and click on "Validate" a times the composition is completed (Screenshot 3). At this time, each selected player will be notified by PUSH notification.
    back on the match screen You can "publish the composition" by sharing your composition in the cloakroom of the team (Screenshot 4).
    For this, in the screen to view the team composition you have again a button "Publish the composition" (Screenshot 5).
    The screen to publish a message on the cloakroom appears with a pre-completed text. Feel free to modify this text to add additional information, such as the departure time or an appointment point for example. Once the message is ready, just click on "Publish" (Screenshot 6).
    The composition and all the information related to the match then appear in your cloakroom and the players receive a second Notification with your message (Screenshot 7).

  • How do I limit the number of participants in an event? (with the automatic management of a reserve list)

    Note: You can limit the number of participants for any event (new event or event already created).
    In addition, the reservist players are informed through a pop-up window when they indicate Their presence and that the maximum number of participants is already reached. Notifications are automatically sent to reservists when a place is released.
    Finally, you need to be admin from the team to limit the number of participants.

    To limit the number of participants to an event, place in the "Events" tab (Screenshot 1).
    Click the logo at the bottom right to add an event (Screenshot 2).
    click on "Add a recurring event".
    Click on "Maximum number of participants".
    Click on the number of participants desired before "Validate" ( Screenshot 5).
    Click "Validate" to confirm the creation or modification of your event (Screenshot 6).

  • How do I add additional information to an event?

    Note: You can add additional information for any event (new event or event already created). In addition, you have to be admin of the team to add additional information to an event.

    To add additional information to an event, place in the "Events" tab (Screenshot 1).
    Click the logo at the bottom right to add an event (Screenshot 2).
    Click "Add Recurring Event".
    Click on "Additional Information" (Screenshot 4).
    Enter the desired information (such as appointment time, the meeting place, a link to a URL, carpooling, etc.) and "Validate" (Screenshot 5).
    Click "Validate" to confirm the creation or modification of your event (Screenshot 6 ).

  • How do I select participants for an event?

    First of all, you need to be admin from the team to select participants in an event.
    Place in the "Events" tab (Screenshot 1).
    Click On the logo at the bottom right to add an event (Screenshot 2).
    Click "Add a recurring event".
    Click "Selection of Participants" (Screenshot 4).
    Click the participants you want to invite to your event before "Validate" (Screenshot 5).
    Click "Validate" to confirm the creation or modification of your event (Screenshot 6).

  • How do I add a message to a particular event?

    To indicate a message in a particular event, place yourself in the "Events" tab and click on the relevant event (Screenshot 1).
    To enter your message, click in the input bar "Message" of "My Message".
    You can now see your message or that of the other participants in the "Attends" tab at the top left (Screenshot 3).

  • How do I add a player and share the team code?

    To add a player to the team, you have to move on the "member" tab and click on "Invite Players".
    Click "Share Code" and choose the desired diffusion channel (emails, sms, messenger, etc.) (Screenshot 2).
    The player will receive a message with a link to our site where the name of the team will be displayed, the invitation code as well as links to Android and iOS blinds to download the application.

    Note: For each team, a default code exists (randomly generated). You can either use it right away or modify it so that it is easier to remember. However, it must not contain spaces, and do not forget to click on "Save" once the modification is made.

  • How do I upload a photo of the locker room?

    To download an image, place yourself in the "Cloakroom" tab and click on the image you want to download (Screenshot 1).
    Once the image is open, "Download" the latter ( Screenshot 2).

  • How do I add another account?

    Note: Add one or more accounts makes it possible to facilitate the use of the application for parents managing several children for example. Indeed, this makes it possible to use different accounts simultaneously on the application without having to disconnect / reconnect. Each account is accessible in two clicks only. Finally you will receive notifications on all your accounts.

    To add another account, you must first click on your profile image at the top left (Screenshot 1).
    Then click on "Add Account" (Screenshot 2). < You have two possibilities:

    either "use an existing account" (Screenshot 3)
    You must then connect with the access of your other account (Screenshot 4)

    Let's "create a new account" (Screenshot 5)
    You must then "register with Facebook" (Screenshot 6)
    or "Register with your email address" (Screenshot 7 )
    In the latter case, you only have to enter the requested information and click on "Create an account" (Screenshot 8)

    Once your new account added, you can change account with ease. For this, you can consult the question "How to switch from one account to another, once your different accounts already added?»

  • How do I switch from one account to another, once your different accounts have already been added?

    To change your account, first click on your profile image at the top left (Screenshot 1).
    Then simply click on the account you want (Screenshot 2) .

  • How do I log out of the app?

    To disconnect from the application, first click on your profile image at the top left (Screenshot 1).
    Click "Account Setting" to access the account settings Selected (Screenshot 2).
    Once the menu is open, click the "Logout" tab to disconnect from the selected account (Screenshot 3).

    Note: If you have added multiple accounts, you will need to disconnect from all your accounts to be totally disconnected from the application.

  • Parents, how to manage several children within the application?

    If you are a parent and you manage several children within the app, we have set up an exclusive tool to simplify your life: the multi-account.
    You will be able to add each account of your children once. For this, you can consult the question "How to add another account?
    Then you can switch between their different profiles in just 2 clicks. For this, you can consult the question "How to switch from one account to another, once your different accounts already added"

  • Parents, how to follow your child's events without being counted in it?

    To follow your child's events without being counted in the presences, the admin of your team must pass you in viewer mode.
    For that, your admin can view the question "How to pass a player In viewer profile? »